Customer Support
CardBoardFish prides itself on providing its customers with first-class suppport. A ticketing system is employed to help maintain fast response times and to keep a record of all support requests.
You can learn about SMS and find answers to many commonly asked questions at the CardBoardFish SMS Support Area. This comprehensive resource contains articles that will help you set up and use our many services, including downloadable API's and product specifications.
To submit a support request, please log in to your customer account and go to the Support section. This will provide CardBoardFish staff with all the required account details to help them respond quicker.
If you cannot log in at this time, please use the form below and provide the following information:
- The service you are experiencing problems with (e.g. SMS delivery, Email2SMS)
- Your account username
- If you have an SMS delivery problem, please include the server you are connected to along with the destination mobile numbers and timestamps
- A description of your problem or query
