Why am I not receiving any delivery receipts?

To receive delivery receipts, make sure to set the delivery receipt option in the Windows SMS Server interface 'Create Batch' menu or, if you are producing the .SMS files yourself, in your custom made .SMS file.

Please note also that delivery receipts can sometimes take a few moments to be returned. For more information this please see our article Why Was My Message Late Or Lost?.

You must also ensure that the Windows SMS Server is checking for delivery receipts. You can do this by clicking on the 'Start Polling' option in the Windows SMS Server application if you are using the application or by setting the 'Commence Delivery Receipt Polling at Startup' option under Configuration within the Windows SMS Server application and then restarting the Windows SMS Server service if you are using the service.

If you are unable to resolve this issue please contact technical support by logging into your account on our website and creating a new Support Request from the Support page. Please read the Contacting Support article to learn more.