Why have I not received my validation e-mail?

If you have signed up for a free account but have not yet received your validation e-mail, there may be several possible causes.

The e-mail may be mistaken for junk-mail and moved/deleted by your e-mail client

Most modern e-mail clients offer spam filtering and it is possible that the validation e-mail has been mistaken for spam and possibly moved to a junk message folder or deleted completely. You will need to check your junk mail settings and make sure that e-mail messages from cardboardfish.com are marked as 'safe' or 'not-junk'. Please check with your e-mail provider for information on how to do this.

If you think your validation e-mail was marked as junk and then deleted, you can ask for the e-mail to be resent by clicking here.

Your e-mail server may be responding slowly/under heavy load

It may take anywhere from a few moments to an hour for the validation e-mail to be delivered. Whilst validation e-mails are sent out instantly, CardBoardFish has no control over congestion and traffic within other e-mail servers and it may take some time for the e-mail to be received and processed by your e-mail provider.

If you have not received your e-mail after several minutes you can ask for the e-mail to be resent by clicking here.

You may have mistyped your e-mail address/specified an inactive e-mail

While signing up for your account it is possible that you mistyped your e-mail address or accidentally specified an old or inactive account.

If you think you have given an incorrect e-mail address you will have to sign up again with your correct address.

Other issue

If you have examined the above possible causes and still have not received your validation e-mail, please click here to find ways to contact Support and we will do our best to assist you.