Why is my verification code not accepted?

This usually happens when one or more characters are being typed in wrong. Make sure to double check your confirmation code (it is always made up of letters only) and also check that you are not mistaking a capital I (i) for a lowercase l (L).

If you are unable to resolve this issue please contact technical support by logging into your account on our website and creating a new Support Request from the Support page. Please read the Contacting Support article to learn more.